Getting offended is often a sign of an impure heart. When you are humble and looking to improve and serve others it is very hard to get offended. Because when you are looking for the good in others, it is very rare you will accidentally find the bad. To find the bad, you need to already be searching. We always find what we look for. This is true in personal relationships, with people we serve, with our leaders, and at work. Your inner heart determines your outlook which shapes your reality.