You Are Destroying Trust (and What You Can Do About It)

“Earn trust, earn trust, earn trust. Then you can worry about the rest.”

 

 

 

 

 

 

 

This is how you are ruining trust in your (business) relationships:

  • You lie.
  • You hide information.
  • You stop producing for the team.
  • You think you know more than everyone else.

Don’t do these things. No one is perfect, but we sure can try. Instead of focusing on the negatives, focus on what you do well, what others do well, and magnify those talents. Every interaction we have with others either builds or destroys trust. Focus on building!

5 Effective Ways to Build Trust in the Workplace:

DO WHAT IS RIGHT – Easy. Just don’t be a jerk. Don’t hurt other people. Don’t lie. Don’t play politics. Help others. Be nice. Work hard. Think positive. In every situation just make sure you do what is honorable and helpful.

ACT WITH INTEGRITY – You show integrity through honest actions and words. Honesty is the root of trust in all relationships. Integrity must start from the top and then move down. Being honest means telling the truth, keeping promises no matter the consequences. If its people have integrity, the relationship is healthy. If relationships are healthy, then business is healthy.

HAVE SHARED GOALS – Teamwork only happens when the goals are shared. To create trust, employees/colleagues must feel like everyone is working together to carry out a shared dream, a shared vision, instead of a series of personal agendas. The best teams know the goal, believe the goal, and work toward it together.

ALWAYS COMMUNICATE – Communication is the vehicle for information and truth. We must communicate our values and vision first, and then we can communicate our organization’s vision next. By opening channels of communication, we can all stop trying to do the impossible task of reading minds.

CREATE PARTNERSHIPS – You build trust when people work together. We need to value each person. Trusted partners know that the work they do is important and that the work their partner will do is quality. AS partner has the same goals and dreams. A partner wants you to succeed.  This means the leaders need to spend more time with the team. Then leaders need to give and receive feedback.

If you are a leader you need to build trust.

Stephen M.R. Covey, Author of The Speed of Trust teaches that these are the 13 behaviors of high trust leaders across the globe, they:

  1. Talk Straight
  2. Demonstrate Respect
  3. Create Transparency
  4. Right Wrongs
  5. Show Loyalty
  6. Deliver Results
  7. Get Better
  8. Confront Reality
  9. Clarify Expectation
  10. Practice Accountability
  11. Listen First
  12. Keep Commitments
  13. Extend Trust

Mr. Covey says: “Remember that the 13 Behaviors always need to be balanced by each other (e.g., Talk Straight needs to be balanced by Demonstrate Respect) and that any behavior pushed to the extreme can become a weakness.” 

The foundation of all worthwhile relationships is trust. Trust is about risk. It is about emotional intelligence and it means giving control to others. The more trust we develop trust, the more success that we will find. Joel Peterson (JetBlue / Standford / Investor) wrote a new book (just finished it!) that outlines what trust is, how to develop it, and how to repair it. His book teaches these 10 Laws of Trust:

  1. Start With Personal Integrity
  2. Invest in Respect
  3. Empower Others
  4. Measure What You Want to Achieve
  5. Create a Common Dream
  6. Keep Everyone Informed
  7. Embrace Respectful Conflict
  8. Show Humility
  9. Strive for Win-Win Negotiations
  10. Proceed with Care

“…the absence of trust is betrayal…” – Joel Peterson

As we show our integrity and performance, we will build trust. Building trust is about people, competence, honor, and performance. Work hard to make sure the people you work with can rely on you. Once they know that you care and are trustworthy, everything else becomes easier.

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