The formula for spreading truth and ideas: prepare then share.

Know what you believe, find your story, learn what is true, tell your story.

Teach, show, give, talk, write, tell, share.

Overcommunication is an oxymoron, it cannot be done.

You cannot overcommunicate.

Communication builds trust.

Communication creates clarity.

Imagination is living magic. Imagination is the ability to sense and feel the potential of the future and the present without artificial limits. Imagination can cause new realities to be born.

All work is valuable. Our value is determined not by the job, the role, or the position, but by the work itself. Our impact is felt in how we execute. Our worth is based on our effort and our dedication, our passion, and commitment. When we work hard and show we are loyal to the work itself, that is when we contribute, that is when we can help others.

True happiness is found in the context of our relationships. Our joy is created in relation to how we perceive others, ourselves, and the world in combination.

15 Principles of Effective Communication

1. Listen First, Then Ask More Questions – especially when you think you understand, ask another to clarify.
2. Never Let Them Guess – make everything clear, over-communicate expectations, overstate actions, and always focus on next steps.
3. Be Proactive, Tell Before They Ask – if they need to ask for an update, we need to be more proactive.
4. Make It Easy For Them – make it simple, make it standard, repeat often.
5. Always Follow-up – do not wait for them, keep all stakeholders up to date.
6. Take Your Time – respond fast but don’t rush the answer, slow is fast, fast is slow.
7. Stay Relevant – stay on topic, focus on what needs to be solved.
8. Schedule Routine Client Communications – YES!
9. Consider Their Comfort Zone – the more you think about them, the fewer errors will be made.
10. Add a Personal Touch to Your Client Communications – be professional but still be a human.
11. Push Back (The Right Way) – our clients trust us for our expertise and care, show them you are an expert and care about their success by helping them avoid disasters.
12. Self-Correct – own your mistake: fix, apologize, keep going.
13. Speak Their Language – use their words.
14. Be Clear, Be Concise – short as possible and long as needed.
15. Answer Then Teach – when responding to a question, most of the time: give the answer then explain, not the other way around. Teach after they feel they have been heard. (Unless you need to ask clarification questions)

We don’t always need to be right, just when it counts. It counts when the emotions and feelings of those we have stewardship over are involved.

One second of truth is more valuable than an hour of lies.

One day of service is more valuable than a year of selfishness.

A life made up of the wrong type of compromise is no life at all. When you compromise your values, your principles, and your faith, you are not living anymore. Compromise your ego, your pride, your need to be right, your greed, your vainglory… those are compromises that make a great life!

The cost is of knowledge is high. Yet, it is always worth the trouble since the price of ignorance is double.