The people who sell the best are able to adjust. 

It doesn’t matter who is right… 

It doesn’t matter what you want… 

It doesn’t matter if you have done this before… 

What matters is that you find a way to give the other side what they want and need in a way they are willing to receive it. 

Emotional agility allows you to understand yourself, understand others, and then adjust accordingly to gain the desired result.